# Find records across Railbed

> Jump to an order, customer, payment or setting from anywhere in your dashboard. Search by a name, amount, email or record ID.

Source: https://railbed.io/docs/user-guide/search/ · Updated: 2026-09-26 · Railbed by DeepWork user guide

## Open search

Choose **Search** in the dashboard sidebar or phone navigation. On a keyboard, press **⌘K** on Mac, **Ctrl+K** on Windows/Linux, or **/** when you are not typing in a field.

Before you type, search shows shortcuts for the current page, recent searches, other pages and common actions. Type at least two characters to search your records. Results are grouped by type, with the current page's group prioritized.

Use **↑** and **↓** to choose a result, **Enter** to open it, and **Escape** to close search. Selecting a page or action takes you to that workflow; it does not complete a payment, export or record change by itself. A mode-switch action changes the dashboard's current mode.

## What you can look for

| Search for | Example | What Railbed looks for |
|---|---|---|
| Order number | `#1042` | A Railbed or store order number |
| Customer | `alex@example.com` | The exact email, or matching names/phone text when you type those instead |
| Product or reference | `consultation` | Matching records and their descriptions |
| Record ID | `pay_example`, `ord_example`, `cus_example` | The matching payment, order or customer ID; replace the example with a real ID |
| Amount | `49.00` or `$49.00` | The amount across currencies; check each result's currency |
| Transaction or address | A full Polygon transaction hash or deposit address | Matching payment evidence |
| Shortened chain reference | `0x1234…abcd` | A matching beginning and ending, when enough characters are supplied |
| Page or action | `customers`, `settings`, `create payment link` | Dashboard pages and available shortcuts |

The search field explains recognized queries, such as an exact email, order number or transaction. Read that hint when results are different from what you expected. A currency symbol in an amount search does not limit the results to that currency.

Search can find orders, customers, payments, payment links, checkouts and developer records such as named API keys, endpoints and delivery events. Search API keys by their names or IDs; do not paste a secret key or webhook signing secret.

## Test and Live stay separate

Record results belong to the current dashboard mode. If nothing matches, check the mode before assuming the record is missing. Search can offer **Search Test mode instead** or **Search Live mode instead** when appropriate.

Changing the mode clears the old mode's results. Your records have not been deleted or moved. [Test and Live mode](https://railbed.io/docs/user-guide/test-and-live.md) explains the separation.

## See more results

For supported record groups, **Show all matching …** opens the relevant page with the search applied. Some developer groups show only the newest matching results; use the Developers page to inspect the full context.

If a result opens the wrong view, clear that page's filters or search directly using the full record ID. A payment can belong to an order, so open the related order when you need the purchase and fulfilment details.

## Recent searches and privacy

Railbed remembers up to five searches that you used to open a result. They are saved in this browser. Choose **Clear recent searches** from the search dialog to remove the saved list, especially on a shared device.

Queries that look like a Railbed secret key or webhook signing secret are refused and are not saved as recent searches. Do not rely on search as a place to test or store credentials.

## When search cannot load

Check your connection, then use the retry action. You can still navigate through the sidebar and search within a specific list. Recent results are not shown as if they answered a different query or belonged to another mode.

The search box on this documentation site searches public articles and code examples. It does not read your account or customer data.