# Contact

> How to reach Railbed for general questions, sales, merchant support, security reports, privacy requests and legal notices, and who buyers should contact.

Source: https://railbed.io/contact/ · Last updated: 2026-09-25 · Railbed by DeepWork

Write to the address that matches your question and we will route it to the right person. We reply by email and do not offer response-time guarantees.

New merchants can [sign up](https://app.railbed.io/signup) in about a minute. Existing merchants [sign in](https://app.railbed.io/login) to the dashboard.

## General enquiries

Questions about Railbed, partnerships, press, or anything that does not fit the addresses below. [hello@railbed.io](mailto:hello@railbed.io)

## Sales

New merchants who want to talk before signing up, and businesses moving a lot of volume that want to discuss pricing. Tell us what you sell and roughly how much you process each month. [sales@railbed.io](mailto:sales@railbed.io)

## Support

For existing merchants. Include the email address on your Railbed account and, if your question is about a specific payment, the payment ID from your dashboard. [support@railbed.io](mailto:support@railbed.io)

## Security

To report a vulnerability in Railbed, include the steps to reproduce it. Our [security page](https://railbed.io/security/) explains what we ask of researchers and what you can expect from us. [security@railbed.io](mailto:security@railbed.io)

## Privacy

To ask what personal data we hold about you, or to correct, delete or export it. We may need to verify your identity first. Our [privacy policy](https://railbed.io/privacy/) describes your rights. [privacy@railbed.io](mailto:privacy@railbed.io)

## Legal

Legal notices, and reports of merchants who may be breaking our [acceptable use policy](https://railbed.io/acceptable-use/). Include links and any evidence you have. [legal@railbed.io](mailto:legal@railbed.io)

## If you bought something through Railbed

Railbed provides the checkout, but the merchant sold you the product and an independent provider charged your card. For questions about your order, delivery or a refund, contact the merchant you bought from. For a question about the charge on your card statement, contact the provider that charged it; its name appears on the statement and on the receipt it sent you. If you are not sure which merchant or provider was involved, send the payment ID from your confirmation to [support@railbed.io](mailto:support@railbed.io) and we will help identify the payment.